IT System Administrator (m/f/d) Focus on User Support

Erfurt

Full-time

Immediately

Permanent

As an IT System Administrator (m/f/d) with a focus on user support You ensure the smooth operation of our IT workstations and are the first point of contact for our employees regarding technical questions. In this role, you take on both classic support tasks and administrative activities in the Microsoft environment and contribute to exciting IT projects.

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Tasks & job requirements

Your tasks:

First point of contact for our employees regarding technical questions and IT disruptions via phone, ticket system, remote access, and on-site
First-level support for Microsoft 365, in particular Outlook, Teams, and Office
Analysis, prioritization, and resolution of disruptions as well as forwarding more complex issues to downstream support units
Processing and documentation of support requests in our ticket system
Support, setup and maintenance of PCs, notebooks, mobile devices and other workplace technology
Installation, configuration and updating of Windows clients and standard software
Implementation of security, update and patch management measures on end devices

Support of printers, multifunction devices and presentation technology
Support in the management of user accounts, access rights and permissions
Support in the setup and maintenance of VPN and remote access
Support in the administration of Active Directory, Microsoft Entra ID and endpoint management solutions
Creation and maintenance of technical documentation
Participation in IT projects, rollouts and workplace migrations
Support in the management of software licenses and IT contracts
Support in the procurement of hardware and software

Your profile:

Successfully completed training in the IT sector, e.g. as an IT specialist (m/f/d) for system integration, IT systems electronics technician (m/f/d) or a comparable qualification
Very good knowledge of Microsoft Windows environments and client management
Experience in IT user support or helpdesk
Ideally knowledge of Microsoft 365, Microsoft Entra ID, Teams, Active Directory, endpoint management and basic network technology

Structured, independent and solution-oriented way of working
Strong service and customer orientation
Strong communication skills and enjoyment of teamwork
Very good knowledge of German as well as good knowledge of English

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Our benefits as an employer

Flexible Working

Flexible working hours and mobile working for a better work-life balance

Fair Compensation

Attractive remuneration plus 13th monthly salary and options for salary conversion

Company pension scheme

Capital-forming benefits and diverse retirement savings models

Health Management

Health check-ups, health day, courses and themed months

Family Friendliness

Kindergarten allowance, events for employees' children, and holiday care

Company daycare center

Extended opening hours, bilingual concept, and family atmosphere.

Professional Development

Comprehensive portfolio for professional and personal development

Features

Ergonomic workplaces with modern technology and creative coworking space

Employee events

Regular company events such as summer party, Christmas party and family activities

Company Care Navigator

Advice and support from the company care navigator for family care situations

Bicycle leasing

Desired bicycle at advantageous conditions for healthy, environmentally friendly mobility

Location

Headquarters in Erfurt with good connections and attractive city center location

Reference Meet the Team

Meet the Team

"I enjoy working at LEG because I can balance my career and family well here. Flextime and the 39-hour week allow me to organize my work flexibly."

Jan Sparwald
Finance and Organization, IT Department

About us

We love Thuringia and do everything we can to make the Free State even better, in order to advance everyone who wants to invest, work and live in Thuringia.

Since 1992, we as the State Development Corporation of Thuringia (LEG), have supported the development of the Free State into an attractive location for business, investment, and technology.

About us